Privacy policy
Last update: 8. January 2025
This Privacy Policy describes how Chase Akhirah (the "Site", "we", "us" or "our") collects, uses and shares your personal information when you visit chaseakhirah.com (the "Site"), use our services, make a purchase there or otherwise communicate with us regarding the Site (together the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor or another person whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any further steps required by law.
How we collect and use your personal data
In order to provide the Services, we collect personal information about you from various sources and have collected in the last 12 months, as listed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce all applicable terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The nature of personal information we receive about you depends on how you interact with our site and use our services. When we use the term "personal information," we refer to information that can identify you, relate to you, describe you or be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information that we collect directly from you
The information you provide to us directly through our Services may include:
Contact details – including your name, address, telephone number and email address.
Order information - including your name, billing address, shipping address, payment confirmation, email address and phone number.
Account information - including your username, password, security questions and other information used for account security.
Customer support information - including the information you include in your communication with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information. However, this may result in you not being able to use or access these features.
Information collected by us about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels and similar technologies ("cookies") Usage data may contain information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information obtained from third parties
Finally, we may receive information about you from third parties, including providers and service providers who collect information on our behalf, such as:
Companies that support our site and services, such as Shopify.
Our payment processors, the payment information (e.g. Bank account, credit or debit card information, billing address) to process your payment, fulfill your orders and provide you with the products or services you have requested to fulfill our contract with you.
When you visit our site, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, websites and third-party links.
This is how we use your personal data
Provision of products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and other management of your account, organizing shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We can also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as to send marketing and promotional messages by email, SMS or post and to show you advertising for products or services. This may include using your personal information to better tailor the services and advertising on our site and other websites. If you are resident of the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products in accordance with Art. 6(1)(f) GDPR.
Security and fraud prevention. We use your personal information to detect, investigate or take action on possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not pass on your username, password or other access data to third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6(1)(f) GDPR.
Communication with you and service improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be able to respond to you, to offer you effective services and to maintain our business relationship with you, in accordance with Art. 6, para. 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our site. Specific information about the cookies we use in connection with the provision of our shop through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and our services (including storing your actions and preferences), to perform analysis and to better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies via the browser control. Please note that removing or blocking cookies may affect your user experience and may result in some of the services, including certain features and general functionalities, not working properly or are no longer available. In addition, blocking cookies cannot completely prevent us from passing on information to third parties, such as our advertising partners.
Please note that while your browser, like many websites, allows the transmission of a "Do Not Track" signal, our site is not designed to respond to such signals. Further information on "Do Not Track" signals can be found at http://www.allaboutdnt.com/.
How We Share Personal Data
Under certain circumstances, we may share your personal data with third parties for the purpose of contract fulfillment, legitimate purposes, and other reasons that are subject to this privacy policy. These circumstances may include:
- With service providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide you with services and advertising. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you instruct, request, or otherwise consent to the sharing of certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
- With our subsidiaries or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend our services, rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes mentioned above in "How We Collect and Use Your Personal Data" and "How We Share Personal Data."
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose this information without your consent or for purposes of inferring your personal data.
We do not use or disclose this information without your consent or for purposes beyond what is stated.
User-Generated Content
Our services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the services, such content will be publicly available and accessible to anyone.
We do not control who can access the information you make available to others and cannot ensure that parties with access to such information will respect your privacy or store it securely. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not associated with or controlled by us, you should review their privacy and security policies, as well as other terms of service. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may be viewed by other users of the services and/or users of those third-party platforms without restrictions on how we or third parties use it. The inclusion of such links by us does not automatically constitute an endorsement of the content of those platforms or their owners/operators unless disclosed in the services.
Children's Data
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below and request the deletion of that data.
As of the effective date of this privacy policy, we are not aware of having "shared" or "sold" personal data of individuals under 16 years of age (as defined in applicable law).
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In some cases, we may deny your request within the legally permissible framework.
- Right of Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
- Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: You may have the right to obtain a copy of the personal data we hold about you and, under certain circumstances and exceptions, request the transfer of such data to third parties.
- Restriction of Processing: You may have the right to request us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent for processing your personal data, you may have the right to withdraw that consent.
- Right to Object: If we deny your request, you may have the right to appeal our decision by responding directly to our refusal.
- Communication Settings Management: We may send you promotional emails, and you can opt-out of receiving these emails at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.
You can exercise these rights as outlined on our site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information, such as your email address or account details, to verify your identity before we can respond substantively to your request. Under applicable laws, you may appoint an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we may require proof that you have authorized them to act on your behalf and, in some cases, verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us through the details below or filing your complaint with your local data protection authority. For the EEA, you can find a list of relevant data protection authorities here.
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by employees and external service providers and partners in these countries.
If we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts from the relevant UK authority, unless the data transfer occurs to a country determined to offer an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or wish to exercise any of your rights, please call us or email us at sha.businesses@gmail.com or contact us at Immenkoppel 8, Hamburg, 22339, DE.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the controller of your personal data.